What our customers say about us...

Great service The service we received was both professional and friendly. Andy was very helpful and we collected our new car within two weeks of ordering! We’re extremely happy and would highly recommend D Salmon Abarth and would definitely use them again.

- Claire Mitchell

19-10-2024

Excellent help and explanation throughout process

- Caitlin Bateson

19-10-2024

Great dealer Really good customer service, straight forward process of trading in my old car towards the new one. Good communication by email and phone making the process simple as I couldn't go into the show room.

- Lisa Crumpler

19-10-2024

Excellent all round Top dealership, friendly, answer all questions and love my new car

- Matt Davis

19-10-2024

Efficient on time polite and everything done in good time

- Caroline Potter

19-10-2024

Perfect 1St Class .I have dealt with them for many years and can not fault the service they have given me especially Kevin in Sales who has been so helpful and is the nicest person to deal with.. He is an asset to D Salmon Cars at Colchester and they should look after him well.

- Patricia Harries

18-10-2024

Reliable A* Customer Service Prompt, reliable and what you want from a car garage

- Gary Turvey

15-10-2024

Outstanding garage An exceptional experience from enquiry to purchase. Philip was incredibly courteous, polite, and professional, and answered my many questions. I was made to feel like a truly valuable customer. Overall, an excellent experience!

- Llloyd Wright

15-10-2024

Friendly & professional service 10/10! Excellent friendly service. Nothing was too much trouble. Absolutely thrilled with our car. Thank you so much for a worry free transaction. We have been thoroughly ripped off in the past and buying second hand cars can be a massive gamble but we are confident that we have a great car.

- Samantha Horsfield

14-10-2024

Satisfied customer Great service enabled me to get the car that I wanted at a competitive price

- Paul Wellington

01-10-2024

Excellent car salesman. Great customer care from Phil. Phil was very proffessinal and friendly made everything easy . Will always recommend .

- Tina Ewin

10-09-2024

To be recommended for a used Fiat Polite,obliging, and informative.

- Shelia Coleman

17-08-2024

Highly Recommended Very helpful and stress free experience from initial viewing of cars through to test drive, purchase and collection.. Questions answered and Kevin was very knowledgable and professional. Overall experience was good, relaxed and gave confidence in D Salmon as a trader to be recommended.

- Marion Cole

17-08-2024

Excellent car salesman. Great customer care from Phil. Phil was very proffessinal and friendly made everything easy . Will always recommend .

- Tina Ewin

17-08-2024

Great service Very helpful and professional, easy process in buying our chosen car.

- Gary Thomas

17-08-2024

Friendly Knowledgeable Team They are a Friendly Helpful and Very Knowledgeable Team Made the experience of buying a new car easy with their helpful advice and understanding of my needs

- Sandra Tozer

17-08-2024

Great service start to finish

- Matthew Worrall

17-08-2024

Excellent service from start to handiover They went above and beyond to make sure the car was in an excellent condition and take pride in their work. Excellent service from start to finish. Was worth the 2hr drive to collect the car.

- Heidi Vermeulen

17-08-2024

5 Star Excellent service Friendly helpful attentive and professional

- Martyn Pizer

17-08-2024

Great customer service We arrived at d salmon with a car in mind but we were very undecided. We test drove said car and felt under no pressure to proceed. The buying process was also very good. We were kept informed all the way, answering all of our questions. Kevin was particularly helpful. Thank you all. We love our new car

- Kevin Witsey

15-08-2024

Excellent experience Allowed me to keep my secret and buy the car for my wife so well done for that. All in all an excellent experience

- John Tebbey

08-08-2024

Great experience Great experience now on my 4th car from D Salmon they are extremely helpful, polite and informative.

- Debbie Northeast

13-07-2024

Kevin handled my purchase from start to finish, the service provided and attention to detail was first class.One very happy customer.

- George Johnman

13-07-2024

Exceptional service from very friendly, knowledgeable, pleasant, and polite staff.Would recommend to anyone for the purchase of new and used cars.

- Chris Law

13-07-2024

Good product . Good Company. Quality product , sales staff attentive and knowledgeable. Family business that have looked after me for many years.

- Hayley Amass

01-07-2024

Happy customer Happy with the deal offered and then on very efficient sales staff, many thanks to Kevin C.

- Tim Fry

01-07-2024

- Deborah Phillips

24-06-2024

- Denise Bond

24-06-2024

Excellent dealership Always a good experience purchasing a car from D Salmons.

- Vince Spry

15-06-2024

Very helpful team in all my dealings with them throughout a slightly complicated long distance purchase.

- Helen Howe

15-06-2024

Excellent communication throughout. Knowledgeable about products, offered a test drive, personable, friendly and efficient.

- Barbara Booty

08-06-2024

We have just purchased a Fiat 500 from D Salmon and we couldn’t have had a more positive experience. We were warmly welcomed by Debbie who added extra support throughout the purchase. Our contact was Mark Davis who was incredibly helpful, patiently fielding all our queries with friendly courtesy and evident expertise - personal service of the highest quality ! The whole process was relaxed, without any pressure from start to finish and we were delighted with the end result - driving away a car in beautiful condition, knowing we had been well looked after and confident we would continue to be well looked after at D Salmon. We couldn’t rate this Dealer more highly !

- Jennifer Tucker

08-06-2024

I recently purchased a new Abarth 595 from D Salmon Cars and dealt with Mark Davis. I cannot fault the service provided by Mark and also the team behind the scenes, throughout the process, there was no hard sale, just excellent customer service.

- Paul Gibson

01-06-2024

I recently bought a used Jeep Renegade Night Eagle 2020 with Mark D leading us through the process. It was an absolute pleasure from start to finish -- the best car buying experience I've had! I was treated with the upmost care and professionalism, and would 100% recommend using D Salmon for your next purchase. The car was almost brand new and priced very reasonably, and requests for more info or changes were met with immediate responses and actions. The only downside is that I don't live closer, otherwise they'd do all my servicing etc! Thanks to Mark and the team for everything -- I'll be back!

- Lucy Grogan

01-06-2024

Pop in on the office chance as my Jeep had an issue. The level of customer service makes previous experiences with land rover and BMW a joke. Debbie is amazing. I would use with full confidence.

- Darren Cozens

01-06-2024

Buying a new car is a big decision and you want to be sure, well-informed and supported during the whole process. That is exactly what I experienced with Mark @ D Salmon and later on with Phil. I bought a Jeep Wrangler and Mark was excellent throughout the process, with timely responses and clear information. I had lots of questions, as Jeep Wrangler isn't a very common vehicle. I also had to make a trip back to their service to get a noise checked out after driving the car over the weekend and the service team (Darren) was again very helpful. Highly recommend this dealership.

- Karan Singh

01-06-2024

Visited last Tuesday as my wife wanted to update her Abarth and found the exact car she wanted. Friendly staff and Mark was helpful in putting a deal together in a non pushy way and now looking forward to collecting later this week. So a happy wife and a happy life for me!

- Glenn Cass

01-06-2024

Easy, attentive, good comms Very easy to deal with, feel very well looked after, excellent Comms throughout.

- Ian Taylor

01-06-2024

Friendly and Professional staff Kevin was really helpful in showing car and certainly willing to help without being pushy

- Chris Veale

01-06-2024

Great Alfa Romeo dealership, made buying a car a pleasure! Bought a car from this Dealer in the last two weeks, and overall I would say it was an excellent experience. My point of contact was Phillip, who guided me through the process with no drama.I felt the level of service was just right, attentive without being annoying, and knowledgeable about the car I was buying.Test drive was unhurried, and relaxed, I loved the car then, and feel I will continue to do so.I would recommend this dealership, and all the people I had contact with, from the receptionist, to the mechanic who I met as well.

- Tim Fry

01-06-2024

Excellent service, friendly and efficient. Kevin was superb. Answered all of our questions, was friendly and efficient. Picked my new fiat 500 up this morning, Kevin had everything ready and took time to explain everything.  Highly recommend using D Salmon for your new fiat

- Denise Manning

01-06-2024

I flew down to Colchester from Edinburgh because D Salmon had the only version of the car I wanted ready to go. From the very first phonecall with Mark Davis, I was put at ease. He was very friendly whilst being professional. Never once put any pressure on me regarding other options or financing etc. He was a real joy to deal with. The day I arrived to pick up my new car, he knew who I was as soon as I walked through the door. Gave both myself and my husband a warm greeting and offered us drinks. To cut a long but very happy story short, both Mark and D Salmon went out of their way to make everything perfect including giving me a full tank of fuel to say thank you for travelling 400 miles to see them! I was gobsmacked and so grateful for this gesture. Mark knew we were driving straight back up to Scotland and made sure we had plenty of drinks with us. Overall, despite our day starting at 3am and ending around 8pm, it was well worth it and I would do it again! My family have been using D Salmon since the 1980s (I found out after I found the car online and decided to buy it!), and I hope to use them again in the future. Thank you so much Mark and team. You made what could have been a very stressful day, an absolute dream.

- Nancy Farquhar

06-05-2024

Excellent! Where do I start? This is my second time purchasing from Mark at D Salmon cars. He’s an absolute star and I appreciate all his help! Thank you so much Mark and all the team! I am over the moon with my Abarth! Such a fantastic car and experience from start to finish! Mark was super helpful with all of my queries and always replied promptly. Both experiences have always felt like a breeze with no delays and my cars have both been handed to me in pristine condition! Test driving a car can always be nerve wracking but both Mark and Phil made me relax into the test drive which I really appreciate!! Thanks again!

- Samantha Sheed

14-03-2023

What a refreshing experience buying a second hand car. No hard sell, honest and true to their word. Everything we discussed was delivered and very much appreciated. Thanks you so much Mark D

- Mark Howard

17-01-2023

Great and easy way to buy a new car We called D Salmon after seeing the Jeep on Auto trader. Kevin picked up the phone from then on it was just a pleasure to deal with them. We had had a nightmare with our local Jeep dealer to the point we were going to give up trying to buy a new car. We highly recommend D Salmon to anyone wanting to buy a car. 10 stars for great personal service.

- Jane Hawkes

13-01-2023

Absolutely wonderful service! Absolutely wonderful service!! Would highly recommend Kevin to help with your buying experience. I was a first time buyer investing into finance and he was super friendly and spoke through every detail about the car and services perfectly.

- Lucy Howett

03-12-2022

Great team at D Salmon cars, could be happier with the service our group received on a visit. Also, they're really helpful for individuals who are looking for a new or used car

- Sue Carrington

11-10-2022

D Salmon Cars Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows D Salmon Cars Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only. We are a credit broker and not a lender. We can introduce you to Stellantis Financial Services UK Ltd and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. We will typically receive commission from Stellantis Financial Services UK Ltd (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, Stellantis Financial Services UK Ltd could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from Stellantis Financial Services UK Ltd. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

 

Our Complaints Policy

At D Salmon Cars we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.  

If you have a General complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.


Please contact us directly via email with the details and any supporting documentation.
If you do not have an email account, you can telephone us or send a letter.

 

D Salmon Cars

Sheepen Road

Colchester

CO3 3LE
01206 715200

manager@dsalmoncars.co.uk

 

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding FCA regulated activities?

Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly.

 

Automotive Compliance Ltd you can be contacted via post, telephone, or email:

 

Automotive Compliance Ltd

The Factory

44 Alfred Street

Gloucester

GL1 4DD

 

Telephone - 01452 671 560

 

Email ;  complaints@automotive-compliance.co.uk


If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk