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D Salmon Cars Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows D Salmon Cars Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only. We are a credit broker and not a lender. We can introduce you to Stellantis Financial Services UK Ltd and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. We will typically receive commission from Stellantis Financial Services UK Ltd (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, Stellantis Financial Services UK Ltd could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from Stellantis Financial Services UK Ltd. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

 

Our Complaints Policy

At D Salmon Cars we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.  

If you have a General complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.


Please contact us directly via email with the details and any supporting documentation.
If you do not have an email account, you can telephone us or send a letter.

 

D Salmon Cars

Sheepen Road

Colchester

CO3 3LE
01206 715200

manager@dsalmoncars.co.uk

 

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding FCA regulated activities?

Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly.

 

Automotive Compliance Ltd you can be contacted via post, telephone, or email:

 

Automotive Compliance Ltd

The Factory

44 Alfred Street

Gloucester

GL1 4DD

 

Telephone - 01452 671 560

 

Email ;  complaints@automotive-compliance.co.uk


If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

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VAT Number - 102913215 | Company Number - 946165 | FCA Number - 973063

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